See How Wallet Records Are Handled
Our Privacy Policy describes the details we need to open and maintain your account, including contact details, verification responses, login records and transaction references. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may retain payment status, reference numbers and the
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account step needed to match a receipt; we do not ask for a wallet password. We use these records to confirm a requested action, investigate a disputed status and protect account access. Device type, browser signals and login time may also be recorded when they help
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us detect an unusual sign-in. We keep data only for the period needed for the stated purpose, account administration, dispute handling or a legal requirement. If a request concerns eligibility or access, the outcome depends on local law. Please read the full policy before opening an
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account or sending documents.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.