Know The Rules Before Account Access
Our Legal notice explains how account access is assessed, which records we use to confirm activity, and how policy requests are handled. Eligibility depends on local law, so you must check whether access is permitted in your location before opening or using an account. We may
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ask for clear phone verification before account access and may compare account details with transaction references connected to DANA, OVO, GoPay, QRIS, virtual account or bank transfer activity. A payment record does not change the legal conditions for access. If a rule changes, we will update
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the relevant wording on this page and apply the updated position to future activity where permitted. For questions about a specific account, use the account help route rather than sending payment details in an open message.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.